Advanced Managed Services

Transform your organization with innovative Digital Solutions

Stay relevant in a rapidly evolving digital world, using resources to help you design, deploy, and resource your ICT environment. Engage our world-class technical teams, regardless of where you are in your digital and technology service journey. We adopt industry-proven project and program management methodologies. This delivers precise, quality Technical Services with the ability to successfully transition and augment these services for client-retained IT organizations.

Our managed services approach creates efficiencies and optimizes your IT environment, leading to better business outcomes. We create and execute strategies to unlock opportunities, providing effective design, deployment, and resourcing services. You can focus on your core business by removing the day-to-day management and operations of your hybrid IT estate through our multivendor Advanced Managed Services.

Energize your business to focus on transformation

We simplify the management and operation of your hybrid IT through our global, platform-based Managed Services, focusing on providing business value. We run your day-to-day technology operations consistently, improving efficiency and seamlessly delivering the agility and scalability your business needs. Whatever combination of people, processes, tools, and platforms you need, we’ll help you turn your IT challenges into business opportunities.

Our Managed Services

Our Advanced Managed Services are tailored to meet the specific business needs of each individual customer. We maximize business efficiencies through technology. We provide advice and solutions that are proven to deliver organizational performance and overall organizational cost improvement.

Managed Hybrid Infrastructure

Increase operational efficiency, reduce risk, and optimize cloud and technology infrastructure investments

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Managed Hybrid Infrastructure Services offer comprehensive management and monitoring of on-premises, cloud, and hybrid infrastructure. Our highly trained, vendor-accredited experts, processes, and tools manage the day-to-day operations of your multiplatform, multisite IT infrastructure. Ensure the resilience and performance of your IT infrastructure, so you focus on delivering organizational outcomes.

Managed On-Premises Infrastructure Services

Proactive operational monitoring and management of your on-premises infrastructure from compute and storage to data center network.

Compute
Real-time operational monitoring and management of compute resources in a tiered delivery model that improves availability and performance of your systems while offloading day-to-day duties from your IT staff.
Storage and Data Protection
Proactive operational management of physical, virtual, and network-attached storage across your on-premises and private cloud environments, in a flexible, cost-effective, and real-time manner. It is typically complemented with tape libraries and archiving in the cloud to deliver long-time retention services and with disaster recovery solutions for data continuity. Features such as WORM, encryption and multiple copies ensure your data is safe and secure.
Data Center Network
Comprehensive operational management and monitoring of physical and virtual devices, including firewall, routers, WAN optimizers, switches and load balancers, and hardware and firmware configuration updates within your on-premises or hosted data center.

Managed Cloud Infrastructure Services

Your complete solution for AWS and Azure cloud migration and management.

service catalogue-based approach, jointly building the foundation blocks that enable efficient consumption
end-to-end service from the outset, through the different stages of cloud adoption, migration, and enablement
embedded security with access management, hardening, and integrated with customer policies
flexible service models, not based on FTE’s, allowing for fully managed, partially managed, and light-touch service models
integration at the technology level and ITIL level, connecting public cloud infrastructure to on-premises and colocated data centers through our own network, as well as for CI/CD and automated deployment
automation across all levels of the service, for improved competitiveness, quality, and agility
enterprise level delivery, taking into account the complexity and compliance requirements of the customer
compliant with top industry accreditations (ISO27k1, ISO2k, PCI, SOC) as well as customer specific standards

Managed Network Services

High performance and availability across multivendor enterprise networks

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Maximize the benefits of hybrid IT and deliver the outcomes you need. Our recognized industry expertise and strategic vendor partnerships have the proven capability to design, build, and manage your enterprise network. We provide skilled people, automated processes, and management tools to deliver consistent service levels and near real-time data-driven management insight. This delivers high performance and availability, integrating software-defined and legacy technology across multivendor infrastructures.

Managed SD-WAN Services

High-performing, flexible network connectivity supporting internet security, remote access VPN, and application acceleration capabilities.

Our Managed SD-WAN Services provide flexible network connectivity options for enterprises with a rich suite of internet security, remote access VPN, and application acceleration capabilities to ensure high levels of network availability, performance, and security – enabling clients to transform their network architecture, optimize connectivity to the cloud, and improve the overall end-user experience.

Managed Services for Enterprise Networks

Cost-effective and flexible monitoring and management of your IT infrastructure.

Our Managed Services for Enterprise Networks provide cost-effective and flexible monitoring and management of multi-vendor enterprise networking technology. Three service level options are available to suit your individual network support needs, from foundational monitoring to full network device management. The service offers deliver key features including availability, capacity, asset, and configuration management.

Managed Wired and Wireless LAN Services

Agile, high-performance managed network services to edge of the enterprise network.

Extend the full capabilities of our global platform-delivered managed network services to the edge of your network. Our services are designed to ensure secure automated access, and seamless management integration across multi-vendor, multi-technology wired and wireless LAN infrastructures.

Managed Security Services

Superior threat intelligence and advanced analytics, protecting, and optimizing your organization

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Turn data into knowledge and see your entire security picture, rather than isolated events. Our Managed Security Services (MSS) leverage investment in threat intelligence and advanced analytics. Feeding into a purpose-built platform, it provides best-of-breed capability to deliver a diverse array of Managed Security Services. Our supporting security experts deliver transparent and repeatable services, identifying and stopping advanced threats. Furthermore, providing insight and metrics into security posture and trends.

Threat Detection Services

Analyze, detect, and manage threats.

Protect your business integrity with sophisticated threat intelligence, detection, and response services. Defend against malicious threats and activity that can bypass traditional security measures. Utilize our proprietary advanced analytics, threat hunting, and detection capabilities to minimize or eliminate the potential impact of cyberattacks on your organization’s performance, brand value, customer trust, and regulatory compliance.

Enterprise Security Monitoring

Defend data and meet best practice and security frameworks.

Ensure full legal, regulatory, and best practice compliance in the protection of your organization’s IT systems and sensitive data, the key to an effective security strategy. Achieve 24/7 continuous monitoring of your networks with our flexible two-tiered service offering. Escalate security events as necessary with context-aware alerting and ease the burden on your internal teams by entrusting us with log monitoring and analysis.

Security Device Management

Maintain and protect your devices.

Security Device Management provides you with various options to meet your organization’s business requirements. Benefit from our global threat intelligence capabilities and 24/7 support from our expert analysts at our global Security Operation Centers (SOCs).

Vulnerability Management

Understand your vulnerabilities for proactive protection

Take control of your IT environment to determine your organization’s unique vulnerabilities, understand the scope of potential security issues, and put essential safeguards in place to optimize performance and protection. Meet all compliance and regulatory requirements with a vulnerability management plan and utilize scalable vulnerability scan data for advanced target correlation and threat profiling, supported by expert analysts in cybersecurity in our Security Operation Centers.

Managed IT Services

Agile, holistic managed IT service for ever-evolving IT needs

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Comprehensive managed IT services which allow you to focus on your business’ performance, mission critical and ever-changing business demands. Our experts help ensure the success of your IT projects with access to deep technical expertise and adaptive technology that enable business transformation.

Managed IT Services

Comprehensive Managed Services
Streamline, modernize, and transform your technology and solution footprint. We have broad and deep expertise in multicloud, critical applications, security, compliance, infrastructure, and end-user services.

IT Service Management Services
Utilize our robust IT platform solution to manage business processes and meet regulatory and compliance standards. We can support your business processes across IT, HR, sales, and procurement, providing a single view of real-time information across your enterprise. With a comprehensive view of your organization, we can provide recommendations to better align people, processes, and systems.

End-user Service Desk
Our ITIL-managed service desk provides you with a Client Service Manager and a robust team knowledge specialist. Our service desk provides event, incident, and problem management resolutions and monitors IT processes, performance, and achievement of service level agreements. Specialized service desk expertise is available for financial and clinical environments.