Improve your operational effectiveness
Accelerate technology availability and reduce operational complexity. We provide client-centric, data-driven IT Support Services across multiple vendors, delivered through our innovative digital capabilities and deep technical expertise. This gives you higher availability, reduced operational complexity, and improves the return on your IT assets – freeing your IT staff to focus on innovation and transformation. Leverage the innovative digital capabilities of our services platform, Manage Center portal, and skills within our Global Delivery Centers to help you get the most out of your technology.
Selensys Advanced Professional Services focus is your success
Focusing on improving our client’s productivity, our multidisciplinary Advanced Professional Services team works with clients to define successful strategies, and then design, implement and support solutions to execute those strategies. Whether you need to migrate data, upgrade hardware, refresh software or outsource commodity-type IT functions, our experienced IT consultants and multi-certified system engineers will work with you to develop and deliver the right solution for your organization.
Our Professional Services
We leverage proven methodologies to ensure the best possible solution for your business. Our trusted, experienced professionals will guide you through every step of the process.
Design new technology solutions, delivering increased value to your busines
Design new technology solutions that deliver measurable value to your business, anywhere in the world, and at any time. Through our long-standing top-tier relationships, we understand new and emerging technologies, and how they can be used to deliver superior results to your business. We leverage industry-leading development models and methodologies to provide high and low-level system designs that are resilient, secure, and perform above your expectation.
Delivering best practice infrastructure designs
Advance your digital transformation journey with expert designed IT solutions. Our designs address your organizational requirements, including security, as captured during the definition phase of the engagement. We deliver best practice based on technology reference architectures, ensuring the consideration of cross-vendor solutions where appropriate. Our strong relationships with tier-1 technology providers give us a unique insight into their current and emerging technologies roadmap, ensuring the future-proofing of your designs.
Our Design Services cover three main areas:
High-level design
Describes all the major components of the solution and how they conceptually work together to deliver value to your
organization. It includes the architecture for the proposed implementation including platforms, systems, services, and processes.
Low-level design
Creates a design document with all the details needed for the implementation of the high-level design including configuration, security, performance, and scalability parameters.
Proof of concept
Delivers a scaled model of the working solution put together in either a research lab or at your sites in order to trial the solution before it’s fully deployed.
World-class project and program delivery from a single source of accountability
Enable successful execution of your IT projects with our robust, proven Project Management and drive rapid transformation of your business with our strong Program Management expertise. This enables you to focus on your core business. Our proven experience gives you world-class project and program delivery from experts who’ll work with multiple stakeholders, and understand your business and technology objectives.
Our Program and Project Management Capabilities
Our Project Management is founded on our Primer methodology. It embraces a suite of exceptional delivery services and project management capabilities based upon best practice and client experiences. We can scale to suit the specific size and complexity of your project. This enables on-time, accurate, and cost-effective delivery by ensuring risk, time, and resources are managed throughout the project’s lifecycle.
We can help you:
- provide a full project management service from definition, through to final implementation using proven frameworks, methodologies, and tools
- de-risk your project, maximizing the chances of delivery on time, within budget, and in accordance with your business objectives
- optimize service delivery and execution
- provide consistency in project delivery, as projects are delivered in the same way, anywhere in the world
- through a single point of contact, with full accountability for the project, including communication and escalation
- better organizational decision-making through the inclusion of all necessary stakeholders in key decisions
Install, deploy, and integrate applications and technology into your hybrid IT environment
Our Implementation and Integration Services include staging and the installation of technology, configuration and integration, as well as testing, training, and handover to operations for ongoing successful usage and adoption. Our deep technology expertise allows us to address all elements required to operate your chosen hybrid IT environment including infrastructure, vendor, custom, and off-the-shelf business applications. Supported by our project management practice and utilizing our proven methodologies, you can deliver the business value you planned.
Implementing and integrating your technology solutions
You have access to one of the most qualified and skilled IT implementation workforces globally. We have highly trained strategy, architecture, technology, and delivery professionals based all over the world in more than 57 countries. Our Implementation and Integration Services can either form an integral part of your project delivery, or they can be used to provide technical expertise and support for limited periods.
Our Implementation and Integration Services include:
Service Integration
These are fundamental to delivering the technology outcomes you expect. These services are broad and expansive, covering everything from implementation to integration, staging and installation, testing, integration, validation, and handover, to operations for ongoing successful usage and adoption, all while using the full complement of project management.
Staging and Installation
This includes technical planning, physical installation, testing, and commissioning of equipment. As well as technical assessment, design, and implementation to ensure that the technology is properly installed, deployed, and optimized.
Infrastructure Integration Services
Configure and integrate systems, networks, communications, and any other required components specified in the low-level design.
Application Integration Services
These offer expertise in developing secure, reusable, and flexible application integration architectures, ensuring reliable data transfers between hybrid and digitally enabled systems. We provide a process of transition for your migration to the cloud, and help you understand the integration landscape so you can optimize and reuse integration services.
Testing
This includes executed post-installation and prior to live commissioning of the system, either at your site or in an appropriate staging environment.
Handover and training
We provide all of the required documentation and information at the successful conclusion of your project. Finally, your operational team is fully briefed, supported, and enabled on the as-built system.
Increase your IT resources with technical and application service skills
We can help you increase the IT resources and skills required to achieve your business outcomes, your strategic plan and solve your short-term operational issues. Our technical experts and skilled problem solvers help you complete your technical engagements, whether on an ad hoc basis or through a long-term contract.
Strengthen your workforce
Whether you need help developing, implementing, managing, or supporting IT projects, we have the expertise you need. Our IT professionals combine sound business fundamentals with expert technical knowledge, across installation of technology, testing, commissioning, technical design, or expert advice. Our teams are ready to assist you on any IT project, from infrastructure, application development to operating environments, including contact centers, security, and network management.
We offer expertise and skills across:
- Technical Engineers
- Technical Consultants
- Application Consultants
- Application Developers
- Project Managers
- Program Managers
We continuously invest in selecting, training, and certifying our teams. They’re equipped with extensive field experience on some of the most complex IT implementations. More than just
engineers, they’re problem solvers, trained in looking for innovative solutions to uncommon problems and challenges. Our team has the business acumen necessary to integrate IT solutions into business processes directly linked to business challenges and issues.
Our Staffing Solutions give you the following benefits:
- lower operational costs by using temporary resources to augment or provide the required skills
- skilled resources on demand – flexible and cost-effective with short (3+ months) or long-duration (12+ months) staffing contracts billed on a time-and-materials basis
- flexibility – reduce resources as projects are completed or to sustain the staffing arrangement for long-term IT staff augmentation
- agility that enables rapid scaling to meet your IT needs as business demands grow or change
- proactive staff management – we proactively manage resources for the duration of the contract and provide a full-service approach to staffing